Terms and Conditions mylucky —
Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern your use of the mylucky online platform, accessible via mylucky.vin and any associated mobile applications ("Platform"). The Platform is owned and operated by mylucky ("Company", "we", "us").

By accessing, registering, or using any part of the Platform, you ("Member", "User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Responsible Gaming Policy.

These Terms form a legally binding agreement between you and mylucky. If you are using the Platform on behalf of an entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

To register and use the mylucky Platform, you must meet the following eligibility requirements without exception:

• At least 18 years old or the minimum age required by law in your jurisdiction, whichever is higher.
• Is a legally recognized individual with full legal capacity to enter into binding agreements.
• Not a resident or citizen of any territory where use of this Platform is prohibited or restricted by local law.
• Never having been suspended or banned from the mylucky platform previously for any reason.
• Not registering on behalf of any third party or corporate entity without written authorization from mylucky.

Mylucky reserves the right to request proof of identity and age at any time. If it is established that you do not meet the eligibility requirements above, mylucky reserves the right to close your account immediately and forfeit any pending balances or winnings without any liability to you.

Each member is only permitted to hold one (1) active account at any time. Multiple account registrations are prohibited and may result in the closure of all associated accounts and the freezing of all balances.

During registration, you are required to provide truthful, accurate, and current information including your full name, date of birth, email address, and valid phone number. Incorrect or misleading information may result in your account being suspended or terminated.

You are solely responsible for maintaining the confidentiality of your account password. mylucky will not be liable for any loss arising from your failure to keep your login credentials secure. Please notify us immediately if you suspect any unauthorised access to your account.

Identity Verification (KYC) is mandatory for all members before the first withdrawal is processed. Required documents may include your identification card, proof of address, and proof of payment method. This process is conducted to protect your account security and ensure regulatory compliance.

Mylucky supports a variety of local Malaysia payment methods including FPX bank transfers, e-wallets, and online banking. All transactions are processed through encrypted and secure payment channels.

Deposit: The minimum deposit is as specified on the platform's deposit page at the relevant time. Deposits are typically credited to your account shortly after confirmation. mylucky does not charge any fees for deposits; however, your payment provider may apply their own charges.

Withdrawal: Withdrawal requests will only be processed to the same payment method used for the deposit, for security and fraud prevention purposes. Withdrawals are processed within the designated review period, and VIP Diamond members enjoy faster withdrawal processing times.

• All withdrawals are subject to successful KYC verification.
• Mylucky reserves the right to delay withdrawals that require additional review for security reasons.
• Submitted withdrawals may take 1–5 business days depending on your payment method and VIP level.
• Any attempt to withdraw funds obtained through fraudulent means will result in immediate account closure.

Mylucky offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and exclusive offers for VIP members. Each bonus is subject to its specific terms and conditions as stated on the relevant promotions page.

General terms applicable to all bonuses unless otherwise stated:

• Each bonus may only be claimed once per member unless otherwise stated.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Bonuses are non-transferable, cannot be sold, and cannot be directly exchanged for cash.
• Mylucky reserves the right to void any bonus if there is evidence of misuse, fraud, or attempts to exploit the bonus system.
• Bonuses may not be used in conjunction with other promotions unless otherwise stated.
• If an account is closed before the wagering requirements are met, any remaining bonus balance will be automatically forfeited.

Mylucky reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice. mylucky's decisions regarding bonus claims are final.

All games offered on the mylucky Platform are governed by their respective specific rules, which can be found on the relevant game page. Players are responsible for understanding the rules of each game before participating.

Game outcomes are determined by a Random Number Generator (RNG) independently verified by a third party to ensure fairness and transparency. For Live Casino games, outcomes are determined in real time by a live human dealer.

Mylucky is not liable for any losses arising from technical failures beyond our control, including internet disruptions on the player's end. In the event of a technical disruption on the platform during an active game, we will endeavor to resolve the issue fairly based on available system records.

The following conduct is strictly prohibited on the mylucky Platform. Violation of any of the items below may result in immediate account closure and freezing of all funds:

• Identity fraud or providing false personal information during registration or the KYC process.
• Using automated software, bots, scripts, or any tool designed to gain an unfair advantage in any game.
• Money laundering or using illegally obtained funds through the Platform.
• Colluding with other players or mylucky staff to manipulate game outcomes.
• Abusing the bonus or promotion system in ways not intended by mylucky.
• Attempting to hack, infiltrate, or disrupt the Platform's security systems.
• Opening multiple accounts to claim bonuses or circumvent account restrictions.
• Any conduct that violates Malaysian law or applicable international law.

Mylucky cooperates fully with the relevant authorities in the event of any suspected criminal activity related to the use of this Platform.

Mylucky uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored on secure servers and is only accessible by authorized personnel.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent. The use of your data is subject to our Privacy Policy, which forms part of this agreement.

You are responsible for ensuring the security of the device you use to access the Platform. mylucky will not be liable for any loss resulting from unauthorised access to your account due to your negligence in safeguarding your login credentials.

Closure by Member: You may close your account at any time by contacting our customer support team via live chat. Before closure, ensure all wagering requirements have been met and there are no pending transactions. Any valid balance will be returned according to standard withdrawal procedures.

Closure by mylucky: mylucky reserves the right to close or suspend any account without prior notice if:

• A breach of any term in this document has occurred.
• Suspected fraudulent activity, money laundering, or other illegal activity has been detected.
• Account inactive for more than 12 consecutive months.
• A request has been received from the relevant authorities.
• The player has requested self-exclusion through the Responsible Gaming program.

The mylucky platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Platform's continuous availability, accuracy, or suitability for any particular purpose.

To the extent permitted by applicable law, mylucky shall not be liable for:

• Any direct or indirect financial losses arising from the use of the Platform.
• Service disruptions caused by maintenance, technical failures, or circumstances beyond our control.
• Game outcomes that do not go in your favour, which are an inherent part of the nature of games of chance.
• Actions or omissions by third parties, including payment providers and game software providers.

In all circumstances, mylucky's maximum liability to you shall not exceed the total amount you have deposited into your account within the 30 days preceding the relevant claim.

Mylucky is fully committed to responsible gaming practices. We believe gaming should remain an enjoyable form of entertainment and should never become a source of financial stress or personal hardship.

As part of this commitment, mylucky provides the following tools to help players manage their gaming habits:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits directly from your account dashboard.
• Loss Limit: Set a maximum loss amount within a time period of your choosing.
• Session Limit: Set time limits for your gaming sessions to prevent excessive play.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the Platform for a minimum period of 6 months if needed.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming ours.

Mylucky reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Any material changes will be communicated to you via your registered email or a prominent notice on the Platform at least 14 days before the changes take effect, except where changes are required by law and may take immediate effect.

It is your responsibility to review these Terms periodically. Continued use of the Platform following any amendments will be deemed your acceptance of the revised terms. The "Latest Version" date at the top of this document will be updated whenever changes are made.

If you disagree with any amendments made, you have the right to close your account and withdraw any valid balance before the effective date of those changes.